CUSTOMER SERVICE AND FAQ
See frequently asked questions about our products and service.
If your question has not been answered, please send an email to email@example.com
Our customer service is available Monday to Friday from 9am to 6pm.
To subscribe to the MESAUDA Newsletter and be kept informed of news, offers and special events, simply register on the site and give your consent to receive promotions and Newsletters.
Check that it has not ended up in the "spam" or "Promo" folder. Search for "MESAUDA" or "MESAUDA COSMETICS" in the search bar. If you cannot find the email, please contact our Customer Service firstname.lastname@example.org.
MESAUDA has always been based on quality and respect: every single product is designed with safety in mind, paying close attention to the ingredients used. For this reason, all MESAUDA products are developed in compliance with EEC and USA-FDA (Food&Drug Administration) regulations.
MESAUDA products comply with all the requirements of the European cosmetic legislation and, in compliance with EU Regulation n.1223/2009, do not contain heavy metals. Nickel is never used as a component in the production of cosmetics as it is forbidden by the European Community: it is not present in the list of ingredients of any of our products.
MESAUDA is constantly striving to find the best possible product in terms of formula and packaging. Almost all of our formulas are produced in Italy. Some products, such as pencils, are produced in Germany.
In the case of intolerances and allergies, we recommend applying a very small amount of the product to the forearm and letting it sit, ideally for a whole day. If redness and/or itching occurs, discontinue use of the product; otherwise it is safe to use.
The list of ingredients (INCI) can be found on the product or its packaging and on the website, on the relevant page of each product.
The European Community Directives state that if the shelf life of a cosmetic product exceeds 30 months, no expiry date is compulsory: this applies to all MESAUDA products. However, it is necessary to indicate the PAO (Period After Opening), that is the duration - expressed in months - of the product after the opening of the packaging. This indication is present on all our products except for single-dose and pressurized products, as required by law.
MESAUDA does not carry out or commission any tests on animals, in accordance with the relevant European legislation. The Cruelty Free Bunny logo, for which registration with certain private bodies is required, is neither compulsory nor necessary to guarantee and prove compliance with the regulations in force. However, MESAUDA always verifies the absence of safety tests on animals during the development of new products.
The MESAUDA Gift Card is a gift card that you can load with an amount of your choice. Once you complete the card purchase process, you will receive two emails: an order confirmation email and an email with the gift card code, to send to whomever you wish. The email will contain a discount code to enter on the shopping cart page for future purchases. For more information, see the Rules and Regulations.
No, the MESAUDA Gift Card is a virtual gift card. The buyer will receive an email with the code of the card to give to whomever they want, which will be used for future purchases.
You can use the gift card for all your purchases on this site. Just enter your card code when you check out.
No, our Gift Card can only be used to purchase on this site.
Yes, the MESAUDA gift card is valid for one year from the date of purchase.
If you are interested in becoming a reseller of MESAUDA products, please send us an email to email@example.com indicating the following data: First and last name, e-mail, telephone number, your region.
One of our agents will contact you as soon as possible.
To be included in the Store Locator, you need to fill in the form for entering your business data. You can request the form from your agent.
To order new products you can contact your agent directly. If you have difficulty getting in touch with the agent, you can send us an email to the following address firstname.lastname@example.org